Effective Date: 1/20/2026

Welcome to Linen & Grace Laundry. By scheduling a service with us, you agree to the following Terms and Conditions. These terms are designed to ensure clear expectations, quality service, and a positive experience for everyone.

Services Provided

Linen & Grace Laundry provides residential laundry pickup and delivery services, including washing, drying, folding, and hanging based on customer preferences. Services are available only within our designated service areas.

Bag Definition and Requirements

A bag is defined as one tied, standard 13 gallon trash bag with no rips, tears, or overfilling.

• Bags must be securely tied at pickup
• Overfilled or damaged bags may be refused or returned
• Each bag should weigh no more than what can be safely lifted

Prohibited Items

For the safety of our staff, equipment, and customers, Linen & Grace Laundry does not accept the following items under any circumstances:

• Animal bedding of any kind
• Items contaminated with blood
• Items contaminated with urine
• Items contaminated with fecal matter
• Items containing oil or grease beyond normal household use
• Items containing bugs or insects of any kind, alive or deceased
• Items exposed to chemicals, including cleaning agents, solvents, pesticides, or industrial products
• Items contaminated with hazardous fluids or substances of any kind
• Items heavily soiled with bodily fluids or substances that pose a health risk
• Items requiring dry cleaning or specialty care unless approved in advance

If any prohibited items are discovered, the entire bag may be returned unwashed. Linen & Grace Laundry reserves the right to refuse service for any bag that presents a safety, sanitation, or health concern.

Exceptions

 On a case-by-case basis, determined by severity and individual situation, we may accept items with accidental contamination (such as urine or fecal stains) for an additional sanitization fee. This must be discussed and agreed upon in advance.

Scheduling and Pickup

Customers are responsible for placing laundry bags outside at the confirmed pickup time. Linen & Grace Laundry is not responsible for items left outside before or after scheduled service windows.

Pickup and delivery days are subject to availability and confirmation.

Cancellation Policy

• A $15 cancellation fee will apply to same-day cancellations
• Service Cancellation by Us: If we must cancel for any reason, you will receive a full refund or the option to reschedule at your convenience.

Payment and Deposits

A $15 deposit is required at the time of booking to reserve your pickup date and time.

Deposits help us secure scheduling and prepare for your pickup

The deposit will be applied toward your total service cost

Remaining balance is due upon completion of service

Washing and Drying Standards

Unless otherwise discussed and agreed upon in advance, the following standards apply to all laundry services:

• All clothing is washed on cold
• Free and clear detergent is used
• All clothing is dried on medium heat
• A free and clear dryer sheet is used

Clothing is not separated by color unless discussed and approved prior to service.

Any requested changes to washing, drying, or sorting procedures must be communicated and agreed upon in advance.

Hanger Service

If hanger service is requested:

• Customers must provide a separate bag filled with hangers at the time of pickup
• Hung clothing will be returned in a plastic garment bag unless otherwise discussed and agreed upon in advance

Liability and Damages

Linen & Grace Laundry is not responsible for:

• Damage to garments due to normal wear, manufacturer defects, or fabric limitations
• Lost or missing garments
• Stains that do not come out during the washing process
• Damage caused by items left in pockets, including but not limited to pens, gum, receipts, or other objects

Customers are encouraged to check all pockets prior to service. Customers may provide washing preferences such as detergent choice or folding instructions. While we make every effort to follow preferences, Linen & Grace Laundry is not responsible for issues related to manufacturer care labels, color bleeding, shrinkage, or fabric wear.

Lost or Missing Items

We are not responsible for items of any sort of value. We recommend not including valuable or sentimental items.

• Customer Responsibility:
  • Please count your items before sending them to ensure you receive the correct number back
• Our Process:
  • We will conduct an inventory check upon inspection before washing
  • However, we rely on your initial count to verify accuracy

Right to Refuse Service

Linen & Grace Laundry reserves the right to refuse or discontinue service at any time for safety, sanitation, or policy violations.

Changes to Terms

These Terms and Conditions may be updated at any time. Continued use of our services indicates acceptance of the current terms.